Terms & Conditions

Terms & Conditions



This website is owned and operated by Federation of Master Cleaners.

Please read these terms and conditions (Terms & Conditions) carefully. They cancel and replace any previous versions. By using this website you agree to be bound by these Terms & Conditions.

Changes To The Terms & Conditions

We may change these Terms & Conditions by posting the revised version on our website for a reasonable period before they become effective. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our Service.

Our Service

Our service is to check / vet cleaning companies that register with us. Our service ensures that to the best of our ability, our member is a genuine company, sole trader, entity, who is fully insured and has provided genuine business references. We check identification provided, check references and verify the insurance is valid and not lapsed, and rely on customer feedback During our vetting process we have to rely on the information provided by the prospective member and therefore cannot be held responsible for any false, omissions or misleading information they provide. If while our vetting process we flag up any discrepancies that cannot be answered satisfactory, membership will be declined. While we are here to help prospective clients choose a reliable, vetted cleaning company, the onus is on the client to make the final decision. Clients use our members at their own risk. Having said that we do check references supplied by our members, we check insurance details, qualification and identification. Our members have also agreed to abide by our Code of Conduct. We also rely on customer feedback.

Member Feedback

Clients can provide feedback on our website regarding our members; however the feedback must be honest and must relate to actual services they have received from the member they are commenting about. Negative feedback will be put to the Member and they will be offered a right to reply. We will then look at the information provided and make a decision on how to move forward. We reserve the right to have the final say. This will lead to either the feedback being withdrawn or added. We do not guarantee that it will achieve satisfaction for either party.

Member Website Page

We will supply each member with their own webpage where they can add a description of their business, list their services and post photos. The information placed on these pages must be true and accurate.

We reserve the right to:

  • suspend, alter or delete content that breaches our terms and conditions
  • disclose to the relevant authorities any content that breaches our terms and conditions
  • report any suspicious activity to protect us, our members or others who use our website
  • disclose any information if we are required to do so by law or appropriate authority
  • Charge for unauthorised usage of our brand for expired members accounts

Your Account

Your account is for your personal use only and is non-transferable. You must not allow any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You must ensure that all contact information is correct and not misleading and that you will keep it update to date. We are not responsible for any loss or damage arising from incorrect contact information. We reserve the right to irretrievably delete any content at any time.

Use Of Our Website

If you use our website you agree only to use it for the purpose it was designed, and that is, to find a cleaning company or an individual you can trust, who has gone through our strict vetting process and agreed to abide by our code of conduct. You will not use our website to gathering information for spamming or fraudulent schemes. Any apparent breach of security will be passed onto the relevant authorities. You also agree that you will not do anything to harm our business or our website. Any content which we ourselves make available in connection with our website and service is intended for general guidance. We cannot guarantee that it is accurate, reliable or up to date. We are not responsible for any content on our website. Before acting on such information, you must make your own enquiries and then make the final decision; you rely on the information on this website at your own risk.

Cancellation of Member

We may at any time, by giving notice by email, cancel your membership if we receive too many complaints about your service or if we find out at a later date that the information you provided during registration is deliberately misleading. If we receive any complaints of fraudulent, dishonestly or other similar actions your membership will be suspended until the dispute has been resolved. We will also pass on any information we have if ordered to do so by a court. We will not be responsible for any loss or damage resulting from cancellation of your membership or use of our service. Further if we cancel your membership for any of the above reason, no refunds shall be offered.

Intellectual property rights

All trademarks, logos, images, text etc used on this website are our intellectual property or that of our partners or Users. You may display, reproduce or otherwise use such content insofar as necessary to view it within our site for genuine purposes. You may not otherwise retrieve, display, modify, copy, print, sell, download, hire or reverse engineer (unless permitted by applicable law) or use such content without our specific prior written consent.

If you publish any Content on our website, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt, translate, display, sub licence, assign and create derivative works from that Content in any media. You waive your moral rights in relation to such content to the extent legally permitted.


Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.

You must give us a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself.

If you are a consumer (ie not acting in the course of a business), we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

  • there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
  • such loss or damage is not a reasonably foreseeable result of any such breach;
  • such loss or damage is caused by you, for example by not complying with this agreement; or such loss or damage relates to a business.

If you are a business, in no event (including our own negligence) will we be liable for any:

  • economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
  • loss of goodwill or reputation;
  • special, indirect or consequential losses; or damage to or loss of data (even if we have been advised of the possibility of such losses).

If you are a consumer (i.e not acting in the course of a business), you will liable for any loss or damage we suffer arising from your breach of this agreement or misuse of our Service Website.

If you are a business, you will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement or misuse of our Service.

Unauthorised Usage

The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) specifically ban businesses from displaying any form of trust mark, quality mark or equivalent if they are not authorised to do so. It is also a breach of the Regulations to provide false or deceptive information. It is a breach of the Regulations generally to provide false or deceptive information that leads consumers to enter into contracts they would not otherwise have entered into.

Any company or person(s) found to be using our brand without our consent will be liable to pay a chargeable penalty as set by the Federation of Master Cleaners.

English law

These Terms & Conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.


This agreement constitutes the entire agreement between you and us in connection with our Service. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (ie that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.


If you have any complaints, please contact us via the contact details shown on our website.